Ordering
What payment methods do you accept?
We accept most major credit cards, as well as Paypal.
Please note, we can only accept one form of payment for each order.
My Paypal address is not up to date, did my shipping address change?
Paypal does not automatically update the shipping address; whatever address you inputted during checkout on our site will be used.
Why am I being charged customs and duties fees?
International orders may be subject to Customs duties/fees. We recommend checking with your local laws regarding any taxes or fees you may have to pay once your order arrives. Your local postal service may also require a fee for completion of delivery. These fees are not included in your shipping charges.
We do not issue any refunds for Customs fees, shipping, or the cost of your order should you refuse to pay the Customs fees. This is the unfortunate part of ordering overseas, and is out of our control. We're sorry you may have to pay these fees and really wish there was a way around them.
Why was I charged more than I saw at checkout?
As a US based company, all of the prices on our site and email confirmations are displayed in US dollars. For international orders your currency will be converted automatically upon checkout. For example, take a look at Charles' order:
And take a look at Sherlock's order:
For questions about the specific day's exchange rate we recommend contacting your bank directly.
When will my credit card be charged?
Since your order goes into production the moment it is placed, we do charge your card the moment you confirm your order at checkout. You will receive a confirmation email when your order is submitted.
Why isn’t my order going through?
Try using a computer with either Chrome or Firefox, if you aren't already. Please clear your cache, make sure all fields are completed, and that your billing zip code is correct. If you have tried checking out more than two times, your credit card company may block you from checking out on our site and you may need to call them.
If you've tried all of the above to no avail, give us a call at 1-410-726-6604. We'll be happy to try placing a manual order for you
Why isn’t my coupon code working?
Make sure your coupon has not expired, and that you're applying it to non-sale items only.
If it still is not working, send us an email at support@topfanshirt.com with your coupon code. We're happy to take a look!
What if I make a mistake in my order?
No problem! Please visit our Change Order page here.
From there, you can change your shipping address, and the colors and sizes of your garments.
If two hours have elapsed since placing your order, contact us at support@topfanshirt.com and we can try making the changes for you.
Why was I asked to show my ID or share my social media profile to place my purchase?
For your protection we may ask for a copy of your ID or a link to your social media profile to verify the authenticity of your order. Once you have verified your order, you will not be asked again.